Don’t be fooled by any of the extra features being offered as part of a VoIP (Voice over Internet Protocol) contract. Remember, more isn’t necessarily better here. Of course, this doesn’t mean that all add-on features are useless. It all depends on whether any of these features can meet all your company’s needs.
Aside from add-on features, what other sections of a VoIP contract should you pay attention to?
1. Scalable Pricing Plans
Just because you don’t have any need for a particular feature right now doesn’t mean you won’t need it in the future. As your company grows, you may need to add new features and scale up your plans. For instance, your company may need more advanced call management options for your business telephone systems as your client base expands. Plus, as new technological developments are made in telecommunications, new features that can give you better value for your money may emerge.
2. Service Level Agreements
Like SaaS (software as a service) and UCaaS (unified communications as a service) companies, VoIP companies rely on the internet to deliver their respective services. As such, there needs to be a clause specifying the minimum level of service you can expect from the company at any given time.
3. Cancellation Policy
Before signing a contract, make sure to go over the company’s cancellation policy. Doing so will help you prepare contingency plans in case the company isn’t living up to your expectations. Keep in mind that outages may happen from time to time and your level of VoIP service will ultimately depend on how you invested in your telecommunication needs.
In addition to the contract, you also need to take into account the company’s reputation, which will give you an idea of what level of customer service you can expect in the event disruptions occur.
One Call is a leading provider of telephone systems in the state. We offer a wide variety of premium award-winning products from Toshiba Telecom to commercial and industrial clients. To get a free estimate, call us at (888) 823-7373 or fill out this form. We serve clients in Wilson, NC, as well as the surrounding communities.